Your SNOC, staffed and run
by us — around the clock
The SNOC is the emerging model that merges your NOC and SOC into a single 24/7 operation. Gen0Sec runs it for you as a managed service — one team, one escalation path, one source of truth — so you get convergence without building it yourself.
When a DDoS attack masks a ransomware dropper — and your network team doesn't flag it to security — who's responsible?
Uptime and security are the same conversation now
The NOC keeps systems running; the SOC protects them from threats. But infrastructure faults and cyber threats collide constantly — a firewall misconfiguration becomes an outage, a network anomaly turns out to be exfiltration. When alerts live in silos, neither team connects the dots until the damage is done.
- Unauthorized access & malware
- Suspicious user behavior
- Data exfiltration & policy violations
- SIEM · EDR · threat intel
- SLA & uptime performance
- Bandwidth, latency & connectivity
- Device health & config drift
- Firmware & change management
- Joint monitoring of infra + threats
- Alerts correlated in real time
- No 'network issue or security problem?'
- One escalation path, one runbook
The alerts that fall between two teams
As environments grow more distributed, the line between an infrastructure issue and a security threat gets harder to draw. A staffed SNOC gives someone the context to answer these in real time — instead of bouncing the ticket back and forth while the clock runs.
What a managed SNOC from us includes
You get a live operations team — not a dashboard to staff yourself. The service runs on the Synapse and Cerebrum deployment you already have, so standing it up is configuration, not a new rollout — and you never operate any of it: our analysts do, watching uptime and threats on the same wire.
Our analysts watch your network health and security signal on one console, every hour of every day. You get the overnight and weekend coverage you'd otherwise have to duplicate across two teams — without hiring for it.
Every alert is triaged through both lenses. When it's a real threat, we don't just raise a ticket — we contain it inline in microseconds, then investigate. You approve outcomes; we handle the chase.
One on-call, one runbook, one number to call. No alert bouncing between the NOC and SOC while an incident unfolds — it routes to the same desk from the first second, and we own it end to end.
Monthly reviews on incidents, MTTD, MTTR and coverage — plus continuous rule tuning pushed across your fleet in seconds. The service gets measurably sharper every month, and you can prove it to your board.
From first call to fully covered
We map your NOC and SOC maturity, tooling, and any separation-of-duties constraints, then recommend the right engagement model — honestly, even if that's 'not yet.'
We deploy sensors alongside your existing infrastructure, connect your SIEM, SOAR and ticketing, and define escalation paths and shared runbooks with your team.
Our team runs monitoring, triage and inline response against agreed SLAs — a live extension of your organization, not a black box that emails you alerts.
Regular service reviews, rule tuning, and a roadmap that moves you toward the operational maturity you want, at the pace your business can absorb.
Take as much of the operation as you need
Convergence isn't all-or-nothing. Whether you want a roadmap, extra hands, or the whole operation off your plate, we scope the service to where your teams actually are.
- SNOC readiness assessment
- Silo & gap analysis
- Target-state operating design
- Tooling & staffing recommendations
- 24/7 overflow & after-hours
- Shared runbooks & escalation
- Joint incident response
- Keeps your team boundaries intact
- End-to-end monitoring & response
- Staffed 24/7/365
- SLA-backed MTTD / MTTR
- Single unified escalation path
What the service buys you
Performance and security in one worldview — so a device that goes dark is checked for a malware alert before it's written off as a hardware fault.
Alerts get investigated through both lenses at once, collapsing the hand-offs that inflate mean-time-to-detect and mean-time-to-respond.
Shared goals, shared runbooks, one desk. It stops being 'whose problem is this?' and starts being handled the moment it appears.
One managed service instead of two staffed teams, duplicate monitoring tools, and double overnight coverage — budget freed for higher-value work.
Organizations with full-stack observability — the same principle a SNOC operationalizes — report a median outage cost 37% lower than those without, alongside faster MTTD and MTTR.
We'll tell you when not to converge
Immature processes plus convergence equals chaos — and some regulated environments require functional separation. Part of the service is an honest read on your own readiness before you commit.
- Mature IT and security programs already drowning in overlapping alerts
- Hybrid or distributed estate — data center, cloud, and edge blind spots
- Pressure to improve SLAs and cut MTTD / MTTR without adding headcount
- Centralized monitoring and threat intel already in place
- A SOC or NOC still maturing — build strength in each before merging
- Regulatory separation-of-duties between operations and security
- Ops scattered across multiple outsourced, compartmentalized vendors
Not a dead end: with our co-managed model we unify workflows and escalation while keeping your team boundaries intact — most of the upside without full convergence.
Let's build a smarter, faster, more resilient operation together
Whether you're exploring SNOC strategy or just need real coverage across IT and security, we'll help you get there — and run it — without the operational risk.
The managed SNOC service is available to Gen0Sec customers running Synapse or Cerebrum.